Archive for the ‘Marketing’ Category

I’m a big fat secret-giver!

Wednesday, June 24th, 2009

I just had someone ask me today about linking an article on their blog that was written by someone else. There’s definitely a protocol for doing this, but it’s absolutely acceptable! In fact, I’m always flattered when I see that someone has linked to one of my articles. Part of having a successful blog is to share information from a variety of sources (I call this, doing your research) to provide different viewpoints on various topics.

I frequently link to other blogs’ articles and authors. These people are great, and I want to share the knowledge with as many other people as I can. So I wanted to first talk about how to appropriately post a blog written by someone else on their blog.

1. Start off with a little personal statement about why this blog is relevant, what you liked about it, or how you may know the author. Maybe why you’re choosing to use this blog, or share this bloggers ideas. Personal statements are a great way to let the reader know that you’re doing the research for them - not just being lazy and reposting something you found.

2. Make sure you ALWAYS credit the original author. You will always want to take the time to link the author’s name to their website or blog main page. Think of it as free advertising for them, and a Thank You for allowing you to share their ideas with your readers.

3. Link to the original article or research. I like to do this at the end. Something like “View the entire article here” (and link the article to the word “here”). If the author has a newsletter, forums, or anything that allows people to communicate with them, you can also post those links. (i.e. “Sign up for the newsletter here”)

4. Use Digg. It’s a great blogging resource tool to read and repost. If you’re not familiar with Digg, go check out their website.

I frequently find blogs to share and repost. So I also wanted to share some of my favorite blogs with you.

Sales Training: Jeff Shore’s Blog
Do It Yourself Marketing: Meredith Oliver’s Internet Hotline
*Consumer Engagement: Content to Commerce
Social Media Marketing: 10e20
Realtor Social Media: Real-Tech Guy
Social Media: Social Media Rockstar

Some Random non-work related funspots:

FailBlog
Awkward Family Photos

[b] Blog (The Becker: Photographer)
Funny Cats

*Content to Commerce is actually my favorite “fun” marketing blog! I would highly recommend you check them out. They’re incredibly knowledgeable about all things fun in social media - like iPhone apps, commercials, viral videos and more!

Enjoy!

Social media tips - from me!

Tuesday, June 9th, 2009

I had the privilege of being interviewed by the uber-fantastic Meredith Oliver for her new DIY Internet Hotline website! This place is the bees-knees for anyone looking to jump into their own Marketing and just need a little help getting it going! Check out my interview below:


 Social Media Marketing Tips

Today I had the pleasure of interviewing Kristen Weaver,  a web marketing expert, on how she is using social media to market new homes in the Orlando, Florida market. Kristen has pioneered social media marketing at her company and is one of the most progressive social media marketers in the industry. She is also a professional photographer and all around marketing maven! Her blog is the  www.thenewhomesalesguru.com and it describes her journey as a first time homebuyer. Check out our video interview and enjoy learning what Kristen does and how she does it!

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When did it stop being work?

Thursday, May 21st, 2009

As a customer, you sometimes forget about the people behind the counter. We get so wrapped up in our own home, our own warranty, getting the lowest price, being in the “driver’s seat” of a slow economy - that we forget about the sales associates, warranty people, marketing team and executives that make up the company behind the product.

Today was a sad day - as our company winds down as requested by our creditors, we’re sad to lose some of the amazing associates who have given the last 15 years of their lives to our company. Their faithfulness and sticktoitiveness was amazing and I was so privileged to have spent the last 2 years of my professional career with them.

Tomorrow will be the final day for a large majority of our family. Tuesday will come too quickly, and work will not be the same without them.

From a coworker who brought me hot tea and Vick’s, in her pajamas, at 10:30 pm when I was sick - to the builders who helped me take 8 trips to the dumpster - to the guy in Purchasing who drove to the office to pick up a bookcase in his truck…. these are the people who have shown that they will do anything for this company and ask for nothing in return.

To my sidekick - to have the opportunity to work under such a brilliant sales trainer, I am forever thankful. For all I have learned, I will always be grateful. And for all the good times - Flash dance, the Cobalt, Chik-Fil-A, I’m approaching, and random “I’m the Bomb” reviews - I guess I’ll forgive you for making my cry after my first interview. I remember saying that I just needed someone to take a chance and believe in a girl like me. You took that chance, and I like to think we’re both a little better because of it! I am honored to have worked with you.

So much has been spoken of the cause of the bankruptcy and the decisions that have since followed - but I can sincerely tell you that we build amazing homes, and there are amazing people behind every single one of them. Fathers, sisters and daughters, who don’t care about the latest stock market or how to make the biggest profit, but who were there because they believed in integrity. The believed in Engle. They believed in family.

I couldn’t believe that after the news of impending layoffs nearly 60 days ago, not only did these associates stay - but they worked diligently to outsell every other builder in our market. They worked with pride, loyalty and respect. It was truly admirable.

Their commitment and loyalty has been inspiring and I can only hope to work with such kind-hearted, talented people in my future.

When did it stop being work, and start being fun? :)

I was so hesitant to write this blog - who knows what will be taken from it; but I had to make sure everyone knew how thankful I am to them to have shared their lives with me in these last few years. I am honored to have worked with them, and in these sad times, I’m positive that they are all able to have beautiful, fullfilling futures - wherever they may find themselves.

And so: Congratulations, Class of 2009 for all you have accomplished, and all you have yet to discover in your lives!

As we share in our last lunches, last meetings and last “trips to the field”, I hope that you’ll take the memories of the last several years with you. We’ve shared in the laughter, the hard work, and now the tears… together.

I hope you’ll share your fond memories of our little family in the comments below…

Email Signatures: Why and How-to

Thursday, May 7th, 2009

Since the invention of email, email signatures have been an important part of branding yourself in your business. I’ve seen the best and worst of email signatures.

You know the guy. Yeah, that one. With this signature:

GUY COOL
AT THE COOL BUSINESS
“IT’S ALL ABOUT HOW COOL I AM”
407-888-COOL

Oh man. Not good.

So let’s start with what should be included in your signature to effectively brand yourself, without looking like you love yourself too much.

1. Basic contact information

It’s a no-brainer, but you’d be surprised how many people I get emails from that have forgotten a critical part of their contact info - like a phone number. Is it necessary to put your email address? Not necessarily, although I recommend it. People will generally have your email address if they’re getting an email from you, however on a reply or forward, it might not come through as the sender of the original - and you never know who may want to contact you.

True story: I changed my email signature of my personal email to include some cute little icons and accidentally mis-typed my phone number. I found out when a client used it to call me (luckily that same day) and got a wrong number. I fixed it, but not without embarrassment!

email2

2. Website and Company info

Have a logo? Use it! Company name or email address? Perfect! You’re not just branding yourself, but also your relationship with the company you work for. Have the logo image link to the website. Your signature also provides valuable information to the end user. I can’t tell you how many times I’ve used emails I receive to find a website or company name.

True story: Make sure the company name you put on your signature is your CURRENT company name. I had a vendor who switched companies and put the name of the old company on their signature out of habit. Not good.

email3

3. Your Photo

Camera shy? Too bad. Your photo is a great addition to your email signature! It gets people to not only recognize you, but remember you! This is especially true for Realtors. Your image is everything! If you don’t have a professional picture, definitely invest in some great headshots (I happen to know an excellent photographer!) and use the best one for your sig. One will do… no need for an album of your latest vacation. Keep it clean and professional. I happen to like the look of black and white headshots - but that’s up to you!

True story: My hobby is photography, but I’m terrified of being in front of the camera. My headshot came from our Christmas card to our family! I cropped my head and used that as my headshot. I have another one floating around where I’m holding my cat - and she’s not happy about it.

email4

4. Social Media Icons

It’s all the rage right now - those cute little social media buttons in bright colors. They put all the information at your fingertips! They also expose things like your Facebook, blog, and Twitter to people who might not think to look for you there. You can find these little icons floating all over the internet, or, if you know someone who uses them - ask if you can also use them! Make sure when you’re linking them, you’re sending them to the right place. Test them out. Some links, like Facebook, can be a bit tricky.

True story: I connect to anyone who emails me with little social media icons. Matt, the ITGuru, says that when you’re adding images, you’ll want to make sure they’re small to cut down on company email bandwidth.

email5

Now, here’s some important how-to’s!

Organize your information

If you’re not familiar with html or creating signatures from scratch, see if you can ask someone who uses a signature you like to help you out. If you have a marketing or advertising agency, they may be able to help you with it as well. An effectively coded signature may use a table to keep the information organized and from shifting around. You may still need to edit the signature in your email program (i.e. Outlook) to get it right.

Just like in writing emails, you want to stay away from things like capitals, and use bold or italics in moderation, and only when absolutely necessary. If you’re more designy and contemporary - it’s ok to use all lowercase or put your name together as one word, so long as you differentiate with color or style. Use a nice sans-serif font like Arial, Verdana or Helvetica. If you’re more traditional, use a plain font with serifs (the little lips on letters), like Times or Georgia. I wouldn’t use script fonts since they don’t always display correctly - and because they’re a little bit outdated.

If you really want to use a script - use your own signature! Just use a blank piece of paper and black thin line sharpie or pen to sign your name. Use your scanner to send it to your computer. Crop it down (Microsoft Image Editor would work, or Adobe Photoshop) and save as a small jpg in Black and White.

kristen-weaver-signature_sample1

Creating a New Signature

A great new signature might start from an html code or from scratch. If someone sends you the html for the code they use on their signature, follow these steps to upload the code to your Outlook and modify with your own information.

Step 1: Save the html file to your desktop.

Step 2: HTML quick and easy. Ok, ready? Right click the file and choose “Open With” and select “Wordpad”. This puts the file in html code so you can relink the links. You have to dig around a bit - but eventually you’ll see http links for facebook, linkedin, etc. You’ll need to retype or copy/paste the links that go directly to your information where you see the other ones. Don’t let the code overwhelm you. Look for the main words in the link and start there.

Step 3: The picture is a little more complicated because you’ll want to make sure you have a picture available in a similar size. Upload it online to a file sharing site like picasa web galleries or photobucket. Copy the http link it gives you for the picture, and replace the old code with the new one of your picture.

Step 4: Save the wordpad file.

Step 5: In Outlook, use the “Tools” pull-down menu and open “Options”.

Step 6: Click on “Mail Format” (the third tab) and see the Signatures section at the bottom. Click that and then choose “New”.

Step 7: This is where you’ll choose to use the file you already saved as your starting point. First, make sure you Name your new signature. Browse for the file and then click “Next”. This will take you to the part where you can Edit to modify your information.

Step 8: Retype any text (that’s the easy part). Your links and photo should already be fixed up. Delete anything you don’t use.

Step 9: Save!

Step 10: I always do another signature without my photo for replies. Just do a new signature, change the name to “Signature Reply” (or whatever will help you know it’s the reply version) and select the first one you created as your starting point. Then, delete the photo of yourself and save it.

Remember to apply each new signature to your Main Signature and Reply/Forward Signature and save your options!

It’s all a little trial and error - so don’t get frustrated if it takes you longer than you think. The upside is that you should only have to set it up once!

a new seat

Friday, May 1st, 2009

One of my favorite blogs is the Big Fuel Blog, Content to Commerce. If you’re not sure how social media is impacting today’s buyer, you need to watch their video “A New Seat: Consumer Engagement”. It’s spot on (and pretty interesting!).

A New Seat from Big Fuel on Vimeo.


Big Fuel is a full-service marketing and communications company based in New York that takes brands from Content To Commerce.

Big Fuel works with major brands like MySpace, FOX, The U.S. Department of Justice, NBC-Universal, Neutrogena and Colgate-Palmolive along with leading publishers and platforms to help marketers achieve true consumer engagement.”

I invented the internet. Not!

Friday, April 17th, 2009

I think a little known fact about me is how much of a “time” buff I am. I love the past - I love the present - and I love the future. It fascinates me, especially when it comes to 80’s Hair Bands and Technology. I’m a true “Child of the 80’s”, and “teen of the 90’s”. I lavished in NKOTB, fluorescent slouch socks, scrunchies, perms and bangs (ok, maybe some things haven’t changed as much as I’d like to think…)

To substantiate my point - it’s now 12:00am on a Friday night. My fiance is trying to get me to go to sleep, and I can’t stop blogging. So I’d like to make this a whole blog - and maybe I will at a later date. For right now, I’d like to enter a couple of videos for your consideration of the past, and future of technology.

For those of you who think social media is the future of marketing, you’re already behind. Look how far we’ve already traveled and in such a short time!

Dude, what’s a computer? You can thank IBM for those nasty bubble tests.

There were some majorbirths in 1981. This was the start of something big! Welcome to the world MTV, the Internet and … Me! (coincidence, I think not! all good things came from 1981)

Followed shortly by Apple in 1984.

I also remember getting my first Apple IIc computer in 1986 and playing the heck out of “Where in the World is Carmen Sandiego”! (thanks dad!)

This is a pretty cool funny video of the Apple IIe

This is pretty embarrassing. Who remembers the Commodore 64?!

Then came the “internet” and “world wide web”. That’s about as good as it gets in the early 90’s.

Let’s talk about 1999. I graduated high school, another milestone. But here is the first Apple laptop!

So that was 10 years ago. And we know where we are now… so what about the next 10 years? If you’re on LinkedIn, you may have seen my discussion in the Engle Homes group about this very topic. Well, turns out I found Microsoft’s vision for the year 2019. And I had to share it.

Just a little brainfood for your digestion. Now… let’s start the discussion! Who’s excited!?

How to blackmail the best in the business!

Friday, April 17th, 2009

When I started this blog, the idea was to share valuable information on sales and marketing with other industry professionals - which has come to include marketing and sales directors, Realtors, entrepenuers and even homebuyers (who are becoming more saavy every day!). But who are we kidding, I need a little help getting the content that everyone wants to hear about!

And since I can’t find any good pictures for this post, I’m going to randomly post some YouTube videos that are really cool (trust me, this all has a point - namely, the power of social media!). Like this one, which is honestly the coolest thing ever, in my humble opinion.

I sent out a survey to many of our Realtors and got some really interesting responses!

So I wanted to share the survey results with everyone, and some planned topics that you’ll get to read about in the next week!

Since I consider one of my specialties to be social media, I asked a lot of questions about online habits so I could behaviorally target my demographic. I’m a big believer in researching demos to make sure you’re on target, and then analyzing results to give you measurable data. Social media may not cost much to execute, but I want to know I’m not wasting precious man-hours (and it’s pretty intensive at times!) on reaching a bunch of 12 year olds on Myspace.*

When it comes to Facebook, I was interested to learn that 65% of my respondants were using it specifically for their business. LinkedIn came in a close second with 60%. I was a little surprised to see Twitter down at 25% and YouTube at 16%… but I’ll work on them! For their personal lives, Facebook took the cake at 60%. Not surprisingly, Myspace came in at 0%. So why is that interesting? Well, I think it’s pretty interesting that more Realtors are using Facebook for their business and not personally.

Another interesting fact - 36% of respondants spend 4+ hours online each day (I’d be surprised, but I know I spend a lot more than 4 hours online!). 90% of these people hadn’t heard of my blog - but they all promised to go. So if anyone’s here from my survey - leave me a little comment!

So let’s talk about the things that they want to read about, and how I’m going to give them what they want!

Topics were pretty evenly split among new home sales training and topics, marketing topics, social networking topics, and my favorite - the journey of a first time homebuyer (hm, I swear I didn’t pay them to say that!). But the winner was…. financial and economic topics!

Hm. Now, that sounds pretty boring to me. But I promise to deliver with some exciting financial topics from the leading financial minds in our country (ok, or maybe someone a little more local that reads the Wall Street Journal).

My peeps (non-Realtors) had some different topics in mind - like interior design ideas, price and negotiation tips, why buy now and things like “closing costs and other technical definitions”. Only 17% of them actually wanted to hear about my journey - but it’s my blog, so I’ll do what I want.

So here’s what I have planned for this week:

  • Financial-ness (by special editors - fun financial people! No… really!)
  • The Price is Right (a blog by Jeff Kaizer about things you need to know about price)
  • Interior Design trends (with special guest editors from an awesome interiors company!)
  • Social Networking trends- How to use, and not use, Facebook

I welcome your suggestions to make this blog the best it can be! I’m not above groveling to get some of the best in our business to be a “Featured Speaker” on our blog (Uh, Jeff Shore… someone remembered that your favorite cookies are Oatmeal; and Meredith Oliver has an affection for the endless fries at Ruby Tuesdays. I’m still waiting on some dirt from Melinda Brody, but I’m resourceful).

This is going to be some exciting stuff. Maybe worth making you do a little Numa Numa dance?

*As an aside, Engle Homes Florida is not on Myspace, nor will I attempt to replicate the Numa Numa guy.

I’m cooler than you are.

Thursday, April 16th, 2009

I would just like to add, as a side note to my recent post about YouTube and internet stardom, that Judson Laipply is now my friend on LinkedIn.

Suddenly, the world just became a whole lot smaller - and I’m feeling like the coolest person ever.

Why get LinkedIn?

Wednesday, April 15th, 2009

If you haven’t heard of LinkedIn yet, you should definitely sign up (and don’t forget to add me to your network!). If you are signed up for LinkedIn, are you aware of how powerful this website can be? In this entry, I want to talk about getting LinkedIn to work for you!

It's like connection Heaven.

It's like connection Heaven.

There’s honestly no point in signing up for a Social Networking site and then not contributing to it. It’s not just about adding friends - it’s about joining groups, contributing thoughts, commenting on discussions and …. NETWORKING!

Let’s say you know 4 people (yes, only 4). Now, what if those 4 people invited you to a party where they each knew 20 people? And each of those people brought a guest. Suddenly, you’re in the midst of 164 friends, friends of friends, and so on.

Would you just stand against the wall and twitter about the awesome buffet line? I sure hope not!

You need to communicate! Mingle, network, schmooze. Introduce yourself, make small talk, and join in on all the good gossip. Maybe you’ll find people with a lot in common, with the same goals and experiencing the same problems and challenges that you do.

This is the world of LinkedIn. There’s a lot to it, and it only takes a little while to get used to it. It’s sort of like the professional Facebook.

You start by filling out your profile - which is a mix of Facebook information and a resume. You can add a photo, change your status (what you’re working on) and giving a little summary about who you are. Add jobs and descriptions, education, awards and accolades and contact preferences.

It doesn't ALL have to be serious. My summary says: "I love cheese, sweet tea, fresh fruit and the beach. I'm addicted to reality tv."

It doesn't ALL have to be serious.

My favorite part of LinkedIn is the “Recommendation” section. You can request recommendations from people in your network (friends you’ve added). These are great additions to your profile. Who better to talk you up than people you’ve worked with! They’re great for job interviews and giving you some insight in to who you are as an employee.

My recommendation from Tina

My recommendation from Tina. I think she got confused when she said she managed me at Engle? But you get the idea.

Have you noticed the Job Search? LinkedIn members (many of whom are HR Directors) can post job openings on LinkedIn. Why is this better than Careerbuilder or Monster? Well, think about this: for every person that applies, the HR Director has a direct connection to that person’s profile where they can see beyond the resume basics to get a hint at your personality and what other’s are saying about you. They might even see that they’re connected to you through a contact of a contact, or through a common group association. Now you’re first in line for an interview instead of Joe Schmo who applied online.

Job search - Lots of great tools on this page!

Job search - Lots of great tools on this page!

Which leads me to my next point - join Groups and participate in discussions, news and events. Find groups that share the same hobbies or associations. Most employers will set up their own Group so employees and affiliates can join and participate. For larger companies, this is a great way to get to know people in other departments, or other parts of the country. Our “Engle Homes” group that I started actually has connected me to my peers in Engle divisions across the country - many of whom I’ve never met but now share regular communication with. It’s all about bringing people together!

Group discussions. I'm a chatterbox apparently!

Group discussions. I'm a chatterbox apparently!

Participate in discussions by leaving comments!
Participate in discussions by leaving comments!

 So when it comes to Networking - you can’t just be a wallflower. Sometimes it takes a little while to feel comfortable doing new things, but LinkedIn is a great resource for business connections, without worrying about your best friend from high school posting those embarrassing pictures of you from Kindergarten.

I was the cutest Rudolph the Central St. Preschool had ever seen.

I was the cutest Rudolph the Central St. Preschool had ever seen.

Thanks for joining my discussion on LinkedIn! Feel free to leave some comments about how LinkedIn has worked for you and how you have benefitted from it.

Reach 118 Million people… with dance?

Sunday, April 12th, 2009

Marketing professionals know the importance of social networking right now, but a lot of people still think social networking is just for the young.  I’m excited to address many of the misconceptions about web 2.0 sites and how it relates to marketing, but I’d like to start by specifically talking about YouTube and how online videos can be used to market, well, just about anything!

Viral videos are popping up all over the place. Most consumer products have special viral videos only marketed towards the online generation (it’s not really an age bracket or demographic, as much as it’s behavioral targeting). If you saw the recent Celebrity Apprentice, “All” challenged Donald Trump’s teams of celebrities (KOTU and ATHENA) to produce a Viral Video/ Online Commercial for their product. Although I really hated the KOTU team video, both videos captured the meaning of Viral video. In the end, neither won, but ATHENA’S video deserves another look for pure entertainment value…

Team ATHENA Video

Team ATHENA Video

And just because it’s so bad - here’s KOTU’s:

Team KOTU Video

Team KOTU Video

So what is a Viral video? From Wikipedia: “A viral video is a video clip that gains widespread popularity through the process of Internet sharing, typically through email or Instant messaging, blogs and other media sharing websites. Viral videos are often humorous in nature.” YouTube is breeding ground for viral videos and some everyday ordinary people have become internet celebrities due to the wide-gained recognition from their internet video popularity.  Has anyone seen “Evolution of Dance“? This viral video has garnered nearly 118 million YouTube views and counting, making it the most viewed video in YouTube history and skyrocketing Judson Laipply (a motivational speaker, sales and marketing trainer, NBA half-time show entertainer… you name it) into internet stardom. But it didn’t stop there - Judson has since made appearances on everything from the Today Show to being featured in Rolling Stone magazine - and it all started on YouTube. His video also made way for a sequel… the “Evolution of Dance 2” which is at almost 5 million views since being uploaded to YouTube in Jan. 2009. If you haven’t seen his videos… you must. I could write an entire blog entry about him - maybe I will. :)

Judson Laipply and the Evolution of Dance

Judson Laipply and the Evolution of Dance

I’m the first to admit that I was the last one (it seemed) to jump on the YouTube bandwagon. I never owned a video camera, and I’m pretty camera shy myself (which is why I spend my spare time behind a camera as a photographer). But with our new strategies and budgets in this market, it became evident that I would have to start jumping out of my comfort zone and take hold of the phenomena that is YouTube.

Our new plan was to travel the state and video inventory homes and communities that were available and then mass-market them.  The approach to utilizing YouTube effectively is simple. Be funny. Quacky, nerdy, weird - it all works. So we went in as a little bit of a “Sonny and Cher” show… sidekicks….partners in crime. We had a slow start, but what seemed uncomfortable at first, got really funny in the end! We started video taping our travels across Alligator Alley, showing off our embarrassingly low-budget Cobalt rental car, and returning said-Colbalt to the airport. But it was the inventory and community videos in South West Florida that really got people talking!

Jeff sliding down a banister... and I'm not kidding!

Jeff sliding down a banister... and I'm not kidding!

View our Essign Inventory video here

You can subscribe to our YouTube channel here.

Here are some recommendations for being successful in viral videos and online video marketing:judson2

  1. Know your audience (a critical fault in the Celebrity Apprentice challenge)
  2. Don’t be afraid to stretch your limits and break some boundaries. Nothing is unusual in the world of viral videos!
  3. Make it amatuer. Professional videos belong on tv, not online.
  4. Get people talking. Activity breeds activity - so once word gets out about your video, it will keep spreading!

So moral of today’s lesson - even if you don’t think it’s for you, it’s time to start jumping on board, breaking out of your comfort zone, and becoming a Web 2.0 phenom!